General Terms and Conditions of Sale
1. Company Information
Ekipazo is a brand of the company Ekimundo, based in France, 24 rue de Clichy 75009 Paris – Siret: 505 306 795 000 38 – Phone: + 33 (0)1 79 75 09 09 – Email: contact(a)ekipazofutbol.com.
Ekipazo specializes in the creation and sale of personalized sports products, including clothing, accessories, and bags. These general terms and conditions of sale (GTC) govern all sales made on the website https://www.ekipazofutbol.com. By confirming an order, you accept these GTC without reservation.
2. Product Characteristics
The products sold by Ekipazo are 100% customized and made to order based on the specifications provided by the customer (size, color, markings, etc.). Descriptions and photos on the website, as well as mockups sent by email and/or WhatsApp, are as accurate as possible. However, slight differences may exist between the final product and its online representation due to technical constraints or color display differences between screens and printing materials.
3. Price Display
- For customers within the European Union, prices displayed on our website include all taxes (VAT).
- For customers outside the EU, prices are shown excluding taxes (ex-VAT), and additional fees (such as local taxes or customs duties) may be required upon delivery.
Prices may be modified at any time, but products will be invoiced based on the rate in effect at the time of order confirmation.
4. Orders and Personalization
Orders are placed exclusively online via our website. Once the order has been confirmed, it is final and can no longer be changed. If the customer provides information in the configurator’s “Your instructions” field, a mock-up approval step may be required before production begins. If no specific instructions are provided, production will be based on the mock-up created by the customer using the configurator.
5. Payment
We offer several secure payment methods:
- Bank cards: Visa, Mastercard, American Express via Stripe and Systempay.
- Bank transfer: Details to complete the transfer will be provided at order confirmation.
Transactions are secured through payment platforms compliant with PCI-DSS standards, ensuring the protection of your banking data. You can consult our secure payment page for more information.
6. Delivery
6.1 Delivery Times
Delivery times vary between 2 and 3 weeks after order confirmation for personalized accessories (armbands, pennants, scarves, and flags); between 3 and 4 weeks for clothing and bags. For deliveries outside the EU, additional delays may apply, and the same for orders with a large number of items (100 or more for accessories, 50 or more for clothing and bags). This additional delay will be communicated to the customer.
Delivery times are calculated from the date of receipt of payment AND confirmation of the mockup, which must be done by replying to the email or WhatsApp message sent by our team. It is the customer’s responsibility to be attentive to the confirmation request to avoid production delays.
Delivery fees are calculated based on the destination and the weight of the items ordered. Delivery is provided by partner carriers, and the transfer of responsibility occurs upon receipt of the products by the customer.
6.2 Delivery Delay
We strive to meet the delivery times indicated at the time of order confirmation. However, in the event of a delay, several scenarios may arise:
- Delay attributable to the customer: If the delay is due to the customer (e.g., late payment, late confirmation of the mockup, or late submission of sizes), Ekipazo cannot be held responsible. The deadlines will be recalculated from the receipt of payment and/or confirmation of the mockup.
- Delay attributable to the carrier: Ekipazo works with partner carriers and cannot be held responsible for delivery delays caused by the carrier (strikes, technical incidents, unforeseen delays, etc.). In this case, we will do our best to resolve the situation with the carrier.
- Delay attributable to Ekipazo: In the event of a delay directly attributable to Ekipazo, the customer will be informed as soon as possible. If the delay exceeds 10 days from the initially announced deadline, the customer may request compensation, which will be evaluated on a case-by-case basis.
No penalties can be claimed if the delay is due to force majeure (strikes, natural disasters, pandemics, etc.) or circumstances beyond Ekipazo’s control.
7. Return Policy
Due to the unique and personalized nature of the products, returns or exchanges are not accepted, except in the following cases:
- Manufacturing error: Product not matching the order (design, size, markings).
Regarding sizes, it is the customer’s responsibility to consult the size guide available on our website, where all product dimensions are listed. Measurements have a 1 cm margin of error. We strongly advise customers to measure similar products they own to compare with our brand’s sizes, as sizes can vary between brands even if the size label is the same.
It cannot be considered a size error if the delivered product matches the dimensions indicated in the size guide (with a tolerance of +/-1cm).
- Defective product: Obvious defect or damage caused during delivery.
- Significant color error: If the obtained color differs significantly from the requested color.
For colors derived from codes provided by the customer, minor variations may occur due to manufacturing processes or display differences. For reorders or reprints, slight tonal differences may appear.
These discrepancies are not considered manufacturing errors.
For more information on return conditions and exclusions, please consult our return policy page.
8. Protection of Personal Data
We attach great importance to the confidentiality and protection of your personal data. The information you provide during your order (name, address, email) is used solely to process and deliver your order. We do not share your data with third parties for commercial purposes.
For more information on data management, you can consult our data protection and privacy page.
9. Right of Withdrawal
In accordance with Article L221-28 of the French Consumer Code, the right of withdrawal does not apply to personalized products. Once the order is confirmed and production has started, no cancellation or refund is possible, except in the cases mentioned in the Return Policy.
10. Warranty and Liability
All our products are covered by the legal warranty of conformity and the warranty against hidden defects. In the event of non-conformity or a defect, you must inform us as soon as possible so that we can proceed with an exchange or re-manufacturing.
We cannot be held responsible for any indirect damage or improper use of the products. For complete information on our quality commitments, you can consult our VAR Guarantee page.
11. Intellectual Property
Customized creations made on our website remain our property until full payment is received.
By submitting logos, trademarks, images, texts, or any other element for the purpose of customizing our products, you guarantee that you hold all the necessary rights to their use. This includes, in particular, copyrights, intellectual property rights, and trademark rights. You agree not to provide content that infringes the rights of third parties, especially industrial or artistic property rights. In the event of a dispute or claim related to a violation of these rights, you assume full legal responsibility and absolve Ekipazo of any legal, financial, or other consequences.
Please note that Ekipazo does not produce products featuring the logos, colors, or trademarks of professional football clubs, due to the intellectual property rights held by these clubs. Any order including such elements will therefore be refused (unless the request comes directly from the professional club concerned). While we do our best to verify and identify protected elements, it is possible that a logo, trademark, or visual identity of a professional club may not be recognized as such. In this case, if the order is nonetheless validated and executed, full responsibility lies with the client. The client guarantees that they hold the necessary rights and releases Ekipazo from any liability related to the use of such elements.
Ekipazo reserves the right to refuse any order that does not comply with these conditions or that may infringe the rights of a third party.
12. Disputes and Mediation
In the event of a dispute regarding an order, the customer may resort to a mediator. In accordance with Article L612-1 of the French Consumer Code, you can contact an independent mediator in case of disagreement. Any dispute will be subject to the exclusive jurisdiction of the French courts.
13. Changes to the General Terms and Conditions of Sale (GTC)
We reserve the right to modify these GTC at any time. The conditions in effect on the date of the order will apply to the order. We invite you to regularly consult this page to stay informed of any changes.