You have a doubt ? You need an answer ? Have look at our detailed FAQ we wrote during long nights drinking cold coffee, arguing in high debates…or just watching a game. Hope this page will help you trust us. If you prefer to email us or to talk to a real human, not a “if that’s correct press 2” answering machine, call us on our skype red line : ekipazo.futbol.
1 – Will I have to pay taxes when I am being delivered ?
If the delivery takes place outside the European Union and the United Kingdom, you will have to pay the import taxes. If the amount is below 50€, you will not pay anyting
2 – What is the price of delivery for my country ?
The easiest is to ask us a full quote on this page and wait for your offer. We will detailed the price with the shipping fees.
3 – Is it possible to receive a mock up once I designed my own football kit ?
Yes, once you clicked on the button “Receive a quote and a mock up”, you will receive within the 24 hours a mock up of your football kits and a quote on your email address.
4 – Can we choose different sizes for each player ?
Yes, each player will choose his size and his number. Click here to go to the sizing page
5 – I am on a british Island, at the top of the Everest, on Mars with Elon M., can I still be delivered ? ?
6 – What are the delivery delay ?
Depends on your location, for destination within EU and UK, around 3 weeks. If you choose the economic delivery (with a discount of 10%) count 6 to 8 weeks in the most remote areas.
Please watch the video on delay and delivery below with the subtitles
7 – I have an event/tournament in 2 weeks, is it possible to get delivered on time ?
Call asap Adrien +33 1 79 75 09 09 ! We will do the impossible to get you delivered on time : catch a plane, a car, a bus or give the products to someone visiting you from our warehouse in France or Peru.
8 – Can I receive a sample to check the sizes ?
The easiest way is to use our size guides (see previous tab). If you really want to receive samples, the shipping feeswill be on your behalf.
9 – Can I come to your warehouse to get my equipment ?
With pleasure, you can visit us in Paris, France or in Lima, Peru. Contact us to organize your coming, the coffee will be waiting for you.
10 – Do your female custom kits have a different cut than the male kits ?
Yes, they do ! Our modelist have created a specific cut for our female football kits.
11 – What are the means of payment ?
– Wire is the easiest way.
– Credit Card with stripe.
– Paypal but add 2,5% to the quote value.
Have a look at our video on the payment means.
12 – What material do you use for the manufacturing of the custom football shirt ?
Our customized shirt are made with one of the best material on the market : the drysport. This is a microfiber material, very resistant, light (145gr/m2) : the equivalent of dryfit and climacool. Our training wear are made in polystretch, super comfy and resistant.